Frequently asked questions
Straight answers about ordering, delivery, payment, installation and warranty. If your question is not covered, ask us directly.
Can I buy equipment without installation?+
Yes. Products enabled for purchase can be ordered directly. If you want installation, add a note to your order or request a quotation so we can confirm availability and cost for your location.
How do I choose the right inverter and battery?+
Inverter capacity, battery voltage and battery chemistry must be compatible, and the system must be sized for your loads. The solar calculator gives an indicative starting point. We confirm compatibility before dispatch where equipment is bought together.
Do prices include delivery?+
Not automatically. Delivery for heavy equipment depends on location and access, so it is confirmed by our team after order review. Where a delivery fee is configured at checkout, it is shown before payment.
What payment methods are available?+
Online card and transfer payments are available through Paystack when configured. Bank transfer is available when account details have been published. If neither is configured, online checkout is paused and our team arranges payment directly.
When will my order be delivered?+
Timing depends on stock, equipment size and destination. We confirm the expected timeline with you after payment or order confirmation. We do not guarantee a delivery date before checking availability.
Can I pay on delivery?+
Payment on delivery is not offered as a standard option. Payment terms are confirmed before dispatch so both sides know what to expect.
Do you install outside Lagos?+
Our installation base is Lagos. Installation outside Lagos is confirmed per project before payment. Equipment delivery can be coordinated nationwide, but installation coverage is not implied where we cannot support it.
What warranty applies to my purchase?+
Eligible residential installations carry a 5-year installation warranty, subject to the terms confirmed in your quotation. Equipment warranty comes from the manufacturer and varies by product. Both are explained before you commit.
What if an item arrives damaged or incorrect?+
Inspect your delivery and report any damage or discrepancy as soon as possible — ideally within 48 hours, with photos. We will investigate and agree a resolution. See the shipping and returns page for details.
Can I return equipment?+
Return eligibility depends on the product, its condition, packaging and supplier terms. Contact us before returning anything. Special-order, installed or used equipment may not be eligible. See the shipping and returns page.
Are all catalogue items real products?+
Some listings are sample data while the store is being completed; they are labelled “Demo listing”. Specifications, pricing and availability for those items are confirmed by our team before dispatch.
How do I track my order?+
After checkout you receive an order reference and a tracking token. Enter both on the order tracking page to see payment and fulfilment status. Keep the token private.