Privacy policy
This policy explains what information we collect, why we need it and the choices you have. It applies to this website and our order handling.
Last updated: October 2026
Who we are
Sparknexis Energy is a solar equipment and installation business based in Lagos, Nigeria. References to “we”, “us” and “our” mean Sparknexis Energy.
Information we collect
- Contact details you submit: name, email address, phone number and location.
- Order details: items, delivery information, order notes and payment status.
- Quotation and enquiry details: property type, power needs and requirements you choose to share.
- Technical data needed to operate the site, such as basic request logs held by our hosting provider.
We do not ask for card details on this website. Online payments are handled by Paystack on their secure checkout.
How we use information
- To respond to enquiries and prepare quotations.
- To process, deliver and support orders.
- To verify payments and prevent fraud or abuse.
- To meet legal, accounting and record-keeping obligations.
Cart storage
Your cart is stored in your browser's local storage so it remains available between visits. It is not sent to us until you validate or place an order. You can clear it by removing items or clearing your browser storage.
Sharing
We share only what is necessary with service providers that help us operate: payment processing (Paystack), hosting and database infrastructure. We do not sell personal information. We may disclose information where required by law or to protect legal rights.
Retention
Enquiry and order records are kept for as long as needed to provide support and meet legal and accounting requirements. We aim to remove information that is no longer needed.
Your choices
You can ask us to access, correct or delete personal information we hold about you, subject to legal retention requirements. Use the contact page and include enough detail for us to identify your records.
Security
We use reasonable technical and organisational measures to protect information, including encrypted connections and restricted administrative access. No online system is completely secure; if you believe your information has been compromised, contact us promptly.
Children
This website is intended for business and adult consumer use and is not directed at children.
Changes
We may update this policy as the store develops. The current version is always published on this page.