Shipping & returns
A plain-language summary of how delivery and returns work. The terms confirmed in your quotation or order apply where they are more specific.
Order processing
Orders are reviewed before dispatch. We confirm stock, equipment compatibility and any delivery requirements. If something needs clarification, we contact you before proceeding.
Delivery
Delivery is coordinated nationwide from our Lagos base. Timing depends on stock, equipment size and destination; we confirm the expected timeline after reviewing your order. Heavy equipment may require special handling or a delivery fee that is agreed before dispatch.
- Inspect your delivery at handover where possible.
- Report visible damage or missing items immediately, with photos.
- Keep packaging until you have checked the equipment.
Damaged or incorrect items
Contact us as soon as possible — ideally within 48 hours of delivery — with your order reference, photos of the packaging and the item, and a short description of the issue. We will investigate and agree a resolution, which may include replacement, repair or refund depending on the circumstances.
Returns
Contact us before returning anything. Return eligibility depends on the product, its condition, original packaging and supplier terms. Special-order items, installed equipment and used items may not be eligible. Where a return is accepted, you may be responsible for return transport unless the issue was ours.
Refunds
Refunds are processed after inspection and approval. The original payment method is used where possible. Online payment processing times depend on Paystack and your bank; bank transfers are refunded to the account details agreed with our team.
Cancellations
Tell us as soon as possible if you need to cancel. Orders that have not been dispatched can usually be cancelled. Custom or special-order equipment may not be cancellable once procurement has started.
Contact
Use the contact page or WhatsApp (where available) with your order reference. For order status, use the tracking page.